Terms &
Conditions

Services

FixSo provides an online platform intended to connect users with service providers for home services such as AC repair, electrical work, plumbing, cleaning and other home-service requirements.

• Service availability can depend on location and provider availability.
• Service descriptions and displayed information may be updated from time to time.
• A booking request does not guarantee service until it is accepted or confirmed.

User Accounts

Some FixSo features may require you to create an account. You are responsible for providing accurate information and keeping your account credentials secure.

• Provide information that is accurate and complete.
• Keep your login credentials confidential.
• Notify FixSo if you believe your account has been used without authorization.
• Do not create or use an account for unlawful or unauthorized purposes.

Booking & Cancellation

Bookings are subject to service-provider availability. FixSo may communicate booking details, confirmations or changes through the contact information associated with your account.

• You are responsible for entering the correct service address and booking information.
• You may cancel a booking before the service begins, subject to any applicable cancellation conditions.
• Late cancellations or missed appointments may be subject to applicable charges.
• Service timing can change because of provider availability, traffic, access issues or other practical circumstances.

Pricing & Payments

Prices displayed through FixSo may be estimates and can vary according to the actual service requirements, materials, scope of work or other applicable factors.

• Payment may be available online or directly to the service provider, depending on the service and payment arrangement.
• Any additional work or materials should be communicated before they are carried out where reasonably possible.
• Refunds, where applicable, are handled according to the relevant refund or payment terms.

Service Providers

FixSo operates as a platform connecting users with service providers. Service providers may be independent persons or businesses responsible for delivering the requested service.

Users should provide safe and reasonable access to the service location and communicate relevant information about the work required.

User Responsibilities

• Use FixSo only for lawful purposes.
• Do not misuse, disrupt or attempt to gain unauthorized access to the platform.
• Do not provide intentionally false, misleading or fraudulent booking information.
• Treat service providers and FixSo personnel respectfully.
• Ensure that the service location can reasonably be accessed when a service is scheduled.

Reviews & User Content

If FixSo allows reviews, ratings or other user-generated content, you should submit content that is truthful, relevant and lawful.

• Do not post abusive, threatening, discriminatory or unlawful content.
• Do not impersonate another person or submit fraudulent reviews.
• Do not upload content that infringes another person's rights.

Privacy

Your use of FixSo may involve the collection and processing of information needed to provide the platform and its services. Please review our Privacy Policy for information about how personal information is handled.

Liability & Disclaimer

FixSo provides a platform for connecting users with service providers. To the extent permitted by applicable law, FixSo is not responsible for losses or damages arising from circumstances outside its reasonable control or from the independent performance of a service provider.

Information on the website is provided for general service and platform purposes and may change without notice.

Intellectual Property

The FixSo name, logo, website design, text, graphics and other platform content are protected by applicable intellectual-property laws. You may not reproduce, modify, distribute or commercially use FixSo content without appropriate permission.

Account Suspension or Termination

FixSo may restrict, suspend or terminate access to an account or platform feature where reasonably necessary, including in cases of misuse, fraudulent activity, unlawful activity or violation of these terms.

Changes to These Terms

FixSo may update these Terms & Conditions from time to time. Updated terms will be published on this page. Your continued use of the platform after an update means you accept the revised terms.

Governing Law

These terms shall be governed by the laws of India, subject to applicable law.